CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics. 8020.NL myCRM Jumpstarts To increase the return of investment and decrease development time, 8020.NL offers several ‘standard’ suites of tailor-made Domino Solutions. The best of both worlds: cost effective proven technology customized to fit your business needs. Currently 8020.NL offers the following myCRM jumpstarts: Contact Management Action Management Sales Management TransWord: Microsoft Word integration TransExcel: Microsoft Excel integration TransPhone: phone integration eMail Wizard: Lotus Notes mail integration